Free Gift Wrapping On Orders Over £50 With Code FREEGW

Delivery & Returns Policy

Delivery only to addresses within the United Kingdom (including Northern Ireland); this includes BFPO addresses and excludes PO Box addresses.

Standard UK delivery on orders above £29


toucanBox petite size special edition*


Standard UK Delivery Up to 31kg **


Standard UK Delivery Over 2kg to 15kg


48 hrs tracked UK Delivery Up to 31kg:


Next Working Day UK Delivery up to 15kg***


Next Working Day UK Delivery over 15kg up to 31kg***


* Delivery offer available only for special edition petite toucanBox and limited to one box.

**Standard delivery within 3 working days

***Next Working day delivery available for orders placed before 11:59 am. 


We are happy to refund any item from the e-shop (including sale items and excluding subscription box & toucanGift card) within 14 days from date of arrival, if for any reason you change your mind and only if the item is unopened and in the same condition as delivered.

Full purchase price of the item(s) returned successfully within 14 days of arrival will be credited to the account that is originally used to purchase the items.